My ipad is frozen on the white screen with black apple logo.
Have tried re-setting but it keeps coming back to this screen.
Thank you
iPad (5th gen) Wi-Fi, Cellular
Option was restore or do an update on iPad. I chose update iPad and it did say if this does not work then I will have to restore so I will wait to see. It’s downloading at the minute but taking a while so sorry if I go quiet. 47 minutes remaining
That’s ok. Yes I get the same. I have to wait to reply. So kind of you to give me your time to help me.
ok so I’ve done that. It turnt off and I kept home button pressed and now I have the white screen with black apple logo
This is clearly the best option to update, as you can then keep your data. Good solution. If it works with an update it's just perfect. If it still only shows white screen with Apple logo, then you can try a restore.
Yes, it downloads software to the iPad, it takes up a few gigabytes, so it may take some time. You can always write here again if you have more questions and I cross my fingers that an update was successful.
Yes I have tried this
I can’t turn it off
Have plugged iPad into computer but it won’t connect to iTunes
So do o hold down home and power without it charging or without wire plugged into ipad?
Ok my iPad is now saying
diagnostics
potential hardware issues
start diagnostics
Just says to go to apple support and only option is to exit diagnostics
Ok I’ve got the recovery mode !!! Yes. Now what
It’s worked!!!! Thank you so much. Whoop whoop. You were so patient with me. Thank you
Connect it to the computer while it is turned on. Hold down the Home and Power Buttons at the same time when the screen goes black, or when the Apple logo disappears immediately RELEASE Power button and keep hold down the home button - until you see the computer and cable icon, or as it is called - Enter Recovery Mode.
This is the screen you want to see:
Okay, so a force restart is not the solution. Have you tried connecting it to a computer?
If it does not come to life, then it must be restored. You will lose everything on it, but you will not lose everything you have on iCloud. If you have an iCloud Backup then you can also restore from it after.
To do a restore:
1) Turn off your iPad completely.
2) Connect your iPad to a PC / Mac (If you use a PC then download iTunes) As soon as your iPad is connected, hold down the Home Button, keep holding it down until a computer and a cable icon appears.
3) Select Restore on your computer and wait.
After a short time, it is restored to the factory settings, and you can log in with your Apple ID, and restore from an iCloud Backup, If you have saved one.
Plug your charger cable into the computer and plug the other end into your iPad.
Now hold down the Home Button and Power Button when the screen turns off and the Apple logo disappears, release the Power button but keep holding down the Home Button - until you see the black screen with computer and cable icon.
Okay. Can you turn it off normally now, by holding down the Home button and sliding?
If not, try holding down the home and power buttons again. When the screen turns off, release power button, keep hold home button..
Sorry for the long response times, but I get limited by posting limits rule.
Ipad Frozen on White screen with black apple logo
