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not letting me delete card

i’m trying to download things and it won’t let me without a verification and to see my payment method. i put it in my password and it says failed as if i’m trying to buy something and it was declined. i tried deleting my card off my phone and my ipad but both say there is a subscription active on the device. i checked, there isn’t.

iPhone 11, iOS 14

Posted on Jan 25, 2021 11:52 AM

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Question marked as Top-ranking reply

Posted on Jan 25, 2021 11:55 AM

If you have any subscriptions, have an unpaid balance or share purchases with your Family Sharing group, you can't remove all payment information. Get help if you don't want to have a payment method attached to your Apple ID.


Check the subscription using the steps found here: See or cancel your subscriptions

1 reply
Question marked as Top-ranking reply

Jan 25, 2021 11:55 AM in response to madison_bendel

If you have any subscriptions, have an unpaid balance or share purchases with your Family Sharing group, you can't remove all payment information. Get help if you don't want to have a payment method attached to your Apple ID.


Check the subscription using the steps found here: See or cancel your subscriptions

not letting me delete card

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