You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

i cant delete unwanted storage on my iphone

i can not delete unwanted storage off my phone to do my update

iPhone 7, iOS 14

Posted on Jan 25, 2021 8:38 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 25, 2021 8:48 AM

Use internet speed over 15 Mbps (both download and upload) speed for error free update. Avoid latching on to Hotspot or WiFi Extenders

VPN or proxy connections might prevent your device from contacting the update servers.

If you still can't install the latest version of iOS, try downloading the update again:

  1. Go to Settings > General > [Device name] Storage.
  1. Find the iOS update in the list of apps.
  1. Tap the iOS update, then tap Delete Update.
  1. Go to Settings > General > Software Update and download the latest iOS update.

If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.

Try updating iOS after each step.

  • Try Forget the WiFi network and add again
  • Try another WiFi network 
  • Toggle sets automatically off and then on
  • Reset your network settings
  • Force restart your device
  • Remove any beta profiles, if applicable
  • If everything fails: - Use iTunes or Finder (for MacOS Catalina+) to update your device instead of over-the-air


2 replies
Question marked as Top-ranking reply

Jan 25, 2021 8:48 AM in response to Kendra9201

Use internet speed over 15 Mbps (both download and upload) speed for error free update. Avoid latching on to Hotspot or WiFi Extenders

VPN or proxy connections might prevent your device from contacting the update servers.

If you still can't install the latest version of iOS, try downloading the update again:

  1. Go to Settings > General > [Device name] Storage.
  1. Find the iOS update in the list of apps.
  1. Tap the iOS update, then tap Delete Update.
  1. Go to Settings > General > Software Update and download the latest iOS update.

If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.

Try updating iOS after each step.

  • Try Forget the WiFi network and add again
  • Try another WiFi network 
  • Toggle sets automatically off and then on
  • Reset your network settings
  • Force restart your device
  • Remove any beta profiles, if applicable
  • If everything fails: - Use iTunes or Finder (for MacOS Catalina+) to update your device instead of over-the-air


Jan 25, 2021 8:48 AM in response to Kendra9201

You cannot increase storage of an iPhone. However, you can optimize iPhone Storage by using iCloud Storage. Save space on your device

Settings > [your name] > iCloud Tap Photos > Choose Optimize [device] Storage Set up and use iCloud Photos - Apple Support

You can buy iCloud Storage. --> Buy more iCloud storage - Apple Support

You can manage your storage --> How to check the storage on your iPhone, iPad, and iPod touch

Manage your Storage --> Manage your photo and video storage - Apple Support

Your photos are always available for both iPhone and iCloud. You delete it on the iPhone it is gone from iCloud and vice-versa. To save space on your iPhone use optimized iPhone storage. Remember, if you delete in one it is deleted everywhere.

Get started with iCloud Photos:

  1. Tap Settings > [your name] > iCloud > Photos.
  1. Turn on iCloud Photos.
  1. Select Optimize iPhone Storage to save space on your device.

With Optimize Storage, smaller, space-saving photos and videos are kept on your device while all of your original, full-resolution versions are stored in iCloud. And as long as you have enough space in iCloud, you can store as many photos and videos as you want.

How to check the storage on your iPhone, iPad, and iPod touch


i cant delete unwanted storage on my iphone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.