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When you plug the USB power cable in the headphones shows 5 solid lights, like it is fully charged. When you remove them from charge the 5 lights go out. When you try to turn them on nothing happens. NO battery indicator lights, no power nothing. I have tried to factor rest the head phones and nothing happens. Is there a way to fix this issue?
Hello golog9369,
Welcome to Apple Support Communities. We understand that you're having issues with your Beats won't turn on, and we'd be happy to look into this with you.
You've mentioned that you already reset your Beats. So we're on the same page, did you follow these steps:
Reset your Beats on-ear or over-ear headphones
If so, next, let's try to update your Beats as follows:
Update the firmware of your Beats product
If the issue persists afterwards, please contact Apple Support to explore available service options. You can reach out to them here:
We hope this information is useful. Kind regards.
Beats Solo 3 will not turn on.
