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Can you pls give me details regarding this recent invoice of $94.99

I have no recollection of this purchase

pls provide details

thx

Posted on Jan 20, 2021 3:32 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 20, 2021 4:06 PM

zena225 Said:

"Can you pls give me details regarding this recent invoice of $94.99 I have no recollection of this purchase pls provide details thx"

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Contact Apple Support ASAP:

For Financial Assistance, you need to contact Apple Support. This is a User-to-User forum; we are all Apple users like you. You are not speaking with Apple. So, take this up with Apple Support. No ne here has access to your account information, and that is a good thing, BTW.


Contacting Apple Suppport:

Request to speak to the iTunes Store Staff. Show them what happened. They will see this, informing you about where this all, confirm where this all stands in your Apple Account, and run you through the fix. If need be, ask about performing a screensharing session with the Apple Rep.


Consider Using Screensharing:

Also, if you need to show the Apple Rep what you are seeing, ask to screenshare the Mac's screen with them. Also ask to enable the Camera app on your iPhone, and hover your iPhone over your Mac. This will allow the Apple Rep to see this from your perspective.

--- Contact Us - Choose Locations

--- USA: 1(800)MY-APPLE

--- Proceed from there as Necessary


Note: Calls seem to be taking much longer than normal to get an Apple Rep to answer the call. And that makes sense, because many are at home at the moment (due to the Coronavirus Pandemic), hence they have more free time on their hands for a chance to call Apple Support.

3 replies
Question marked as Top-ranking reply

Jan 20, 2021 4:06 PM in response to zena225

zena225 Said:

"Can you pls give me details regarding this recent invoice of $94.99 I have no recollection of this purchase pls provide details thx"

-------


Contact Apple Support ASAP:

For Financial Assistance, you need to contact Apple Support. This is a User-to-User forum; we are all Apple users like you. You are not speaking with Apple. So, take this up with Apple Support. No ne here has access to your account information, and that is a good thing, BTW.


Contacting Apple Suppport:

Request to speak to the iTunes Store Staff. Show them what happened. They will see this, informing you about where this all, confirm where this all stands in your Apple Account, and run you through the fix. If need be, ask about performing a screensharing session with the Apple Rep.


Consider Using Screensharing:

Also, if you need to show the Apple Rep what you are seeing, ask to screenshare the Mac's screen with them. Also ask to enable the Camera app on your iPhone, and hover your iPhone over your Mac. This will allow the Apple Rep to see this from your perspective.

--- Contact Us - Choose Locations

--- USA: 1(800)MY-APPLE

--- Proceed from there as Necessary


Note: Calls seem to be taking much longer than normal to get an Apple Rep to answer the call. And that makes sense, because many are at home at the moment (due to the Coronavirus Pandemic), hence they have more free time on their hands for a chance to call Apple Support.

Can you pls give me details regarding this recent invoice of $94.99

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