Apple TV issue cannot scroll in the settings menu. Can scroll everywhere except in settings. Tried using virtual remote on iPad, same issue.

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Apple TV issue cannot scroll in the settings menu. Can scroll everywhere except in settings. Tried using virtual remote on iPad, same issue.

Cannot scroll with physical or virtual remote when in the settings menu. Scroll feature works when outside of settings menu. Tried using virtual remote, paired physical remote, and tried charging even though battery level was fine during prior use. The only option I have is sleep now in settings. I haven’t tried a physical reset of the device, but looking for any ideas.

Apple TV 4K, tvOS 13

Posted on Jan 17, 2021 2:43 AM

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Answer 1

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MichelleT18

Community Specialist

Jan 18, 2021 6:31 PM in response to Howihavelongedforumrtusk

Thank you for posting here in Apple Support Communities, Howihavelongedforumrtusk.

We understand that you're unable to scroll through the Settings app on your Apple TV but you are able to scroll through other apps, and we'd be happy to help. To start, we ask that you power off your Apple TV and then unplug it from its power source for a few minutes. Check out the "Use your remote" section of the following resource: How to turn off or restart your Apple TV

If that doesn't help, let the community know which Apple TV model you have and the tvOS version you're using. That way, we can help determine the next best troubleshooting steps to take going forward.

Cheers!

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Apple TV issue cannot scroll in the settings menu. Can scroll everywhere except in settings. Tried using virtual remote on iPad, same issue.

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