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i have an ipad my grandma gave to me but she doesn’t remember the password to her apple id account so i can’t factory reset or change the apple id myself. i even tried creating a new apple id but i received a “could not create apple id” pop up, seen here... what should i do?
[Re-Titled by Moderator]
An a single iOS/iPadOS device can create a maximum of three AppleID accounts. This limit has been reached on the iPad that you have.
Your Grandma will likely find this information helpful...
If you have forgotten your AppleID or associated password, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
If you intend to reuse the iPad with a different AppleID, you would be well advised to prepare it properly for reuse - as this will ensure that the Activation Lock associated with the original AppleID is removed, along with all data and other sensitive information:
What to do before you sell, give away or trade in your iPhone, iPad or iPod touch – Apple Support
An a single iOS/iPadOS device can create a maximum of three AppleID accounts. This limit has been reached on the iPad that you have.
Your Grandma will likely find this information helpful...
If you have forgotten your AppleID or associated password, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
If you intend to reuse the iPad with a different AppleID, you would be well advised to prepare it properly for reuse - as this will ensure that the Activation Lock associated with the original AppleID is removed, along with all data and other sensitive information:
What to do before you sell, give away or trade in your iPhone, iPad or iPod touch – Apple Support
I can’t factory reset or change the iPad Apple ID
