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User profile for user: wyononia
wyononia Author
User level: Level 1
4 points

my iphone is frozen I need help

my iphone is frozen I need help unlocking it please


iPhone XS Max, iOS 14

Posted on Dec 30, 2020 2:25 PM

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User profile for user: TonyCollinet
TonyCollinet
User level: Level 7
23,903 points

Posted on Dec 30, 2020 2:28 PM

Hi.


Do you mean frozen (not responding) or locked/disabled from entering an incorrect passcode?


I'll assume the second:

Is it locked from incorrect screen pass code (disabled), then see:

https://support.apple.com/en-gb/HT204306


Note - your phone will be wiped. You can restore it if you have a backup.


If it is activation locked

https://support.apple.com/en-gb/HT201441


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User profile for user: TonyCollinet
TonyCollinet
User level: Level 7
23,903 points

Dec 30, 2020 2:28 PM in response to wyononia

Hi.


Do you mean frozen (not responding) or locked/disabled from entering an incorrect passcode?


I'll assume the second:

Is it locked from incorrect screen pass code (disabled), then see:

https://support.apple.com/en-gb/HT204306


Note - your phone will be wiped. You can restore it if you have a backup.


If it is activation locked

https://support.apple.com/en-gb/HT201441


Reply

my iphone is frozen I need help

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