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Rob_reilly7 Author

Level 1

4 points

Disabled account

Why is my account disabled when my current credit card information is up-to-date I can no longer get my music or download apps why did this happen

Posted on Dec 30, 2020 4:57 AM

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Top-ranking reply

Level 8

39,487 points

Posted on Dec 30, 2020 10:35 AM

If your account is disabled in iTunes you will need to contact apple to be able to unlock it.

More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support

Good luck!

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1 reply

Top-ranking reply

Level 8

39,487 points

Dec 30, 2020 10:35 AM in response to Rob_reilly7

If your account is disabled in iTunes you will need to contact apple to be able to unlock it.

More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support

Good luck!

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Disabled account

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