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locked phone

i have an old iphone and i cant remember the passcode i have tried to many times and now i have to connect to itunes. but my laptop wont recognise the phone so i cant connect. how do i do this please help

iPhone 5s

Posted on Dec 28, 2020 7:11 AM

Top-ranking reply

kb1951

Level 10

125,171 points

Posted on Dec 28, 2020 7:13 AM

Start here: https://support.apple.com/en-us/HT204095 then do this: https://support.apple.com/en-us/HT204306

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locked phone

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