itunes connect
my ipad was never connected to itunes and its now disabled and itunes keep saying that itunes cannot connect to my ipad unless i unlock my ipad but my ipad is disabled.
iPad Air, iOS 12
User profile for user:
chuck_3rd
User level:
Community Specialist
Hello deasia96.
Welcome to Apple Support Communities. We understand that are unable to restore your iPad because it shows a message that the iPad needs to be unlocked. We’re happy to help.
We recommend going through the steps in the section titled “Remove the passcode on an iPad that has Face ID” here: If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
Let us know the results.
Take care.