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I cannot sync my iPhone 11 to my PC Laptop iTunes. I recognized the phone, recommended an upgrade to iOS 14.3, uploaded software, indicated backup, at the end of the progress bar it said "Error. Unable to back up." And no upgrade. HELP!
Windows, Windows 10
Hey there JRR3rd,
We understand you're trying to sync your iPhone with iTunes but cannot. You were prompted to update iOS, but the backup did not complete as expected. We'll be happy to help.
To troubleshoot this, we'd suggest updating on the device itself. You can back up to iCloud instead. Use the steps from this page: Update your iPhone, iPad, or iPod touch
Try syncing again afterwards. If you still experience issues, move onto these steps: If you see an error when you update or restore your iPhone, iPad, or iPod
We hope this helps. Cheers!
Hey there JRR3rd,
We understand you're trying to sync your iPhone with iTunes but cannot. You were prompted to update iOS, but the backup did not complete as expected. We'll be happy to help.
To troubleshoot this, we'd suggest updating on the device itself. You can back up to iCloud instead. Use the steps from this page: Update your iPhone, iPad, or iPod touch
Try syncing again afterwards. If you still experience issues, move onto these steps: If you see an error when you update or restore your iPhone, iPad, or iPod
We hope this helps. Cheers!
Thank you! This worked. Merry Holidays.
JRR3rd,
We're glad to hear those steps helped get things going again. Reach back out if we can assist with anything else.
Take care!
Sync iPhone 11 to PC iTunes on Dell Laptop
