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Macbook pro--can't set new fingerprint

Help! I cut my finger and couldn't use print recognition for 3 weeks because it didn't recognize it. Then I reset the fingerprint but it never worked. I have removed those prints and wish to reset the print but now when I tap the function to add the print, nothing happens. It never loads the command to begin putting my finger on the button to record my print. What's up?

MacBook Air 13″, macOS 11.1

Posted on Dec 18, 2020 5:52 AM

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Question marked as Top-ranking reply

Posted on Dec 18, 2020 6:28 AM

JLFH wrote:

Help! I cut my finger and couldn't use print recognition for 3 weeks because it didn't recognize it. Then I reset the fingerprint but it never worked. I have removed those prints and wish to reset the print but now when I tap the function to add the print, nothing happens. It never loads the command to begin putting my finger on the button to record my print. What's up?



verify your preferences—>System Preferences>TouchID



Use Touch ID on Mac - Apple Support



If not luck deleting all finger prints and adding them back in—

Try resetting the SMC https://support.apple.com/en-us/HT201295




1 reply
Question marked as Top-ranking reply

Dec 18, 2020 6:28 AM in response to JLFH

JLFH wrote:

Help! I cut my finger and couldn't use print recognition for 3 weeks because it didn't recognize it. Then I reset the fingerprint but it never worked. I have removed those prints and wish to reset the print but now when I tap the function to add the print, nothing happens. It never loads the command to begin putting my finger on the button to record my print. What's up?



verify your preferences—>System Preferences>TouchID



Use Touch ID on Mac - Apple Support



If not luck deleting all finger prints and adding them back in—

Try resetting the SMC https://support.apple.com/en-us/HT201295




Macbook pro--can't set new fingerprint

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