Followed the steps to Remove the passcode on an iPad that has a Home button but it doesn't work?
Followed the steps to Remove the passcode on an iPad that has a Home button but it doesn't work?
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Are you using the latest iTunes version on your PC or your Mac?
Have you performed the specific gestures provided at points #1 & #2 at section "Remove the passcode on an iPad that has a Home button" in this support article?:--> If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
What happens when you try?
Regards
Giulio