You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Difficulty installing BigSur

I am trying to install Big Sur. After hitting agree, a message appears that asks for my Password as an administrator. I type in my password but nothing happens. The dots shake back and forth as to let me know it is incorrect. I have no other password. How am I to continue the process?

Posted on Dec 16, 2020 1:08 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 17, 2020 11:40 PM

I had yesterday the same problem. After Big Sur installation my Admin password did not work anymore.

Solution found. Hold down the on off power switch more than 10 seconds and a reboot restarted the computer and everything is now normal. Old Administrator password works normally!!!!!!!!!

4 replies

Difficulty installing BigSur

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.