Does anyone have the experience of not being able to connect to Safari outside wifi area, but then all other applications such as WhatsApp and email do work properly? The notice on the screen is 'Safari cannot open the page because your iPhone is not connected to the internet.' I mean I can't get access to anything like Google in those cases because Safari doesn't work even though I don't control my data usage outside wifi area.
iPhone 12, iOS 14
Hi Hbk2,
We understand that you're unable to access Safari away from a Wi-Fi network, and from what you're describing, it sounds like cellular data access may be turned off for the app. When you get a chance, check out the article we've included below to confirm that cellular data is enabled for the app, and then try to access the internet again.
Check the cellular data usage on your iPhone and iPad
The steps can be found in the section, "View how much data you're using"
Let us know if this resolves the issue.
Have a great day!
Hi Hbk2,
We understand that you're unable to access Safari away from a Wi-Fi network, and from what you're describing, it sounds like cellular data access may be turned off for the app. When you get a chance, check out the article we've included below to confirm that cellular data is enabled for the app, and then try to access the internet again.
Check the cellular data usage on your iPhone and iPad
The steps can be found in the section, "View how much data you're using"
Let us know if this resolves the issue.
Have a great day!
Hi Raina,
How easy! Am embarrassed. I’ve used many iPhones but never had that problem until I switched to this new one. Somehow Safari was OFF under the mobile data setting and I didn’t think about that. Thank you for your help.
Hbk2
safari connection
