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User profile for user: SFZack
SFZack Author
User level: Level 1
17 points

AppleID

When I added to ApplePay my Bank Card, the default action was to add the card to ApplePay Cash, Not ApplePay as it was presented in the Add a Payment Method statement. I didn’t know that, I just trusted Apple to complete the function as started, “Add your bank card to ApplePay.” The ApplePay Cash was never mentioned and I have never heard of it before.

So, my bank card was added as an

  1. ApplePay Cash,
  2. ApplePay itself, Nit ApplePay Cash, was not added as a payment method to anything that is AppleID
  3. When I attempted to Add My ApplePay, and/or my bank card that is already in the Wallet App, the system failed to retrieve the card
  4. Despite of the failure, I added the card manually as a payment method, AppleID failed and still fails to show the bank card as a payment method
  5. All technical aspects have been verified of the bank card to be supported by the issuing bank for ApplePay services, and the country of service
  6. Apple Support person over the phone was impatient and told me he is busy answering other requests and he did not have time to answer my inquiry
  7. Apple Support App failed to maintain connection during two sessions of support regarding this issue
  8. The Support Website is failing to connect to full services due to Covid19


I would like you to take your time and help me in resolving this insurmountable issue, if you can

thanks

Zack in San Francisco USA

iPhone 11, iOS 14

Posted on Dec 8, 2020 11:24 AM

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Question marked as Top-ranking reply
User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,931 points

Posted on Jan 18, 2021 8:35 AM

  1. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  2. Make sure you are using the latest iOS/macOS update.
  3. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  4. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  5. A passcode is required to use the Wallet app. 
  6. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  7. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  8. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
  9. Apple Pay support can be reached here - Apple Pay Customers


  • If you need to change your default payment in Wallet or have other issues such as the inability to add passes you can go to these links which covers managing Wallet and wallet use.
  • Add and manage passes in Wallet on iPhone - Apple Support, please note that passes cannot be directly added within wallet, except for QR code enabled passes. For everything else, its done either through the associated app, an email, airdrop or a link in a website.
  • If you get an error that you already have the maximum amount of cards in wallet with less than 22 cards signing out of your Apple ID and back in usually resolves this issue.
  • If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card. 
  • If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.
  • How to use Wallet on your iPhone, iPod touch, and Apple Watch - Apple Support,
  • Manage the cards that you use with Apple Pay - Apple Support


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Question marked as Top-ranking reply
User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,931 points

Jan 18, 2021 8:35 AM in response to SFZack

  1. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  2. Make sure you are using the latest iOS/macOS update.
  3. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  4. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  5. A passcode is required to use the Wallet app. 
  6. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  7. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  8. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
  9. Apple Pay support can be reached here - Apple Pay Customers


  • If you need to change your default payment in Wallet or have other issues such as the inability to add passes you can go to these links which covers managing Wallet and wallet use.
  • Add and manage passes in Wallet on iPhone - Apple Support, please note that passes cannot be directly added within wallet, except for QR code enabled passes. For everything else, its done either through the associated app, an email, airdrop or a link in a website.
  • If you get an error that you already have the maximum amount of cards in wallet with less than 22 cards signing out of your Apple ID and back in usually resolves this issue.
  • If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card. 
  • If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.
  • How to use Wallet on your iPhone, iPod touch, and Apple Watch - Apple Support,
  • Manage the cards that you use with Apple Pay - Apple Support


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