You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📢 Newsroom Update

The new iPad mini is available today. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

screen frozen

ipad screen reads 'ipad is disabled connect to itunes"

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi

Posted on Dec 3, 2020 3:13 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 3, 2020 5:11 PM

You will need to follow the instructions in this Apple support article. You must do this on a computer running iTunes or it can be performed on a Mac running Catalina or Big Sur via the Finder.

If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support


If you don’t have a computer ask a friend, family member or make an appointment at an Apple store and ask for their help.

1 reply
Question marked as Top-ranking reply

Dec 3, 2020 5:11 PM in response to avanbergen

You will need to follow the instructions in this Apple support article. You must do this on a computer running iTunes or it can be performed on a Mac running Catalina or Big Sur via the Finder.

If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support


If you don’t have a computer ask a friend, family member or make an appointment at an Apple store and ask for their help.

screen frozen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.