Apple launches Apple Store app in India

The Apple Store app provides customers with the most personalized way to shop for Apple’s innovative lineup of products and services. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

8 points

My remote won’t open Prime - it just sits on the Prime screen.

My Apple TV+ remote won’t open Prime - it just sits on the Prime screen. The TV will play Prime if I mirror it from my iPad. What’s the fix?

Posted on Nov 30, 2020 1:35 PM

Top-ranking reply

Community+ 2024

Level 10

143,770 points

Posted on Nov 30, 2020 1:36 PM

For Apple TV (4th generation or later), try this for any misbehaving app:

Force-quit the app, then relaunch and try again.
If the issue persists, restart the device, then relaunch and try again.
If the issue persists, delete the app, re-download and try again.
If the issue still persists, then contact the app developer for further assistance.

View in context

Similar questions