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Mile289 Author

Level 1

8 points

AT&T iPhone won't unlock

I requested that my AT&T iPhone Xs be unlocked. They approved it, but the iPhone won't connect to the new service. I requested via 2 online requests and 1 phone call to tech support at AT&T.

Now what?

iPhone XS

Posted on Nov 27, 2020 10:09 AM

Top-ranking reply

ChrisJ4203

Level 10

230,606 points

Posted on Nov 27, 2020 10:14 AM

If you received an email from AT&T stating that the phone was unlocked, you need to restore the device to factory with iTunes before you can activate with a new carrier.

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AT&T iPhone won't unlock

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