I just bought the iPhone 12 and within 1 week my charger broke

Hello, I just purchased the iPhone 12 on October 31 and within the first week my charger broke. Is there anyway I can get a new charger for free since I just spent the amount that I did on the phone. I never bent the charger, I keep the phone/charger on a flat surface and it still broke.

Posted on Nov 17, 2020 12:14 PM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Nov 17, 2020 12:34 PM

Yes, click on the Contact Support link at the top right of this page to start the process of replacing it. You don't disconnect it by pulling on the cable do you?

1 reply
Sort By: 

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I just bought the iPhone 12 and within 1 week my charger broke

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.