Group email problem

Question

Level 1

4 points

Group email problem

Since the last software upgrade for the iPad I cannot send a group email. When I call up the group name, it says no members. Groups work fine from my iPhone and iMac. The problem is only with my iPad.

Posted on Nov 11, 2020 5:02 AM

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Answer 1

chuck_3rd

Community Specialist

Nov 17, 2020 4:55 PM in response to racopleysr

Hi there racopleysr,

We understand you're experiencing an issue with sending group emails on your iPad, and we'd like to share some resources that can help.

Get started here: Address and send email in Mail on iPad

The steps here may also help: If you can't send email on your iPhone, iPad, or iPod touch

Cheers!

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Answer 2

racopleysr Author

Level 1

4 points

Nov 18, 2020 5:20 AM in response to chuck_3rd

Hi Chuck,

thanks but that didn’t help. I have always been able to send a group email by choosing the group name. Since the last software update on the iPad that no longer works. When I choose the group name it comes up saying “no members”. In contacts the group exists and there is a long list of members.

I can send group emails from my iPhone12, my iMac and my laptop. They just won’t work on the iPad.

‘any more suggestions?

thanks for your help.

Bob

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Answer 3

bratman91

Level 2

269 points

Nov 21, 2020 3:03 PM in response to racopleysr

I was mistaken in my earlier post. I thought that my iPhone was on the latest software (14.2) but, on checking, found that it was still on 14.1. Having confirmed that the problem you and I are experiencing was NOT on my iPhone, I upgraded it to 14.2 and, lo and behold, it now showed the same problem. I can’t conclude anything but that 14.2 introduces a bug. i have a call booked to Apple Support tomorrow so, if they can fix it, I shall report back here.

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Answer 4

Dec 12, 2020 6:10 PM in response to bratman91

I have the same problem (iPad Pro, 2nd gen, iOS 14.2.) I have spark mail installed and groups work fine with that, so it appears to be a problem with the iOS mail client. Until Apple gets it fixed, you can try using a different mail client.

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Answer 5

racopleysr Author

Level 1

4 points

Dec 15, 2020 3:54 AM in response to racopleysr

Thanks I will install it today!

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Answer 6

Nov 18, 2020 9:05 AM in response to racopleysr

Bob,

Thanks for those additional details.

For additional help with sending emails to groups on your iPad, reach out here: Get Support

Take care!

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Answer 7

bratman91

Level 2

269 points

Nov 21, 2020 12:07 PM in response to racopleysr

I have the identical problem on my iPad following the latest software update. There is no problem on my iPhone and iMac. Did you manage to resolve your iPad issue?

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Answer 8

racopleysr Author

Level 1

4 points

Nov 21, 2020 1:01 PM in response to bratman91

No not yet. No suggestions have helped

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Answer 9

racopleysr Author

Level 1

4 points

Nov 21, 2020 3:08 PM in response to bratman91

That’s great Thanks!! I just checked my phone and it’s running 14.1 so I’m going to resist updating

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Answer 10

bratman91

Level 2

269 points

Nov 21, 2020 4:46 PM in response to racopleysr

It’s awkward, isn’t it? To test whether or not 14.2 is the culprit, you have to install it and risk causing the problem you are trying to resolve.

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Answer 11

bratman91

Level 2

269 points

Nov 22, 2020 2:29 AM in response to racopleysr

I have just spoken to Apple Care and they say that Apple is already aware of the problem and engineers are working on a solution. It will probably be part of an update.

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