remove activation lock
hi i have an iphone 6 locked out with an activation lock and dont know my password
Activation Lock Problem
If you purchased the device second-hand, then it is useless without the Apple ID and password to which it is locked. If you don't have it, can't remember it or cannot get it, then the device is useless to you. Try to get your money refunded, if you can, or take it to an Apple store for an exchange provided they will help you. If you are the original owner, then take the device, a copy of your purchase receipt and identity proof to an Apple retailer where they may be able to assist you. For a deceased owner see How to request access to a deceased family member's Apple accounts - Apple Support. Note: there is no guarantee that anyone can gain access to the device.
About Activation Lock on your Mac - Apple Support.
Activation Lock - Turn off Find My iPhone.
About Activation Lock on your Apple Watch - Apple Support.
Turn off Activation Lock - Apple Support.
Need to disable Activation Lock on an iPhone or iPad?
For Problems With Your Apple ID
- Forgot iCloud Password
- Forgot Apple ID
- iForgot Password - Apple ID
- iForgot UserName - Apple ID
- Apple ID Password Change
- Apple ID Name Change
- Apple ID - Apple Support
- Recover your Apple ID when you can’t reset your password
- Apple ID - Recover your Apple ID with two-factor authentication account recovery
- Manage your Apple ID primary, rescue, alternate, and notification email addresses
- About your Apple ID email addresses
- Get help with Apple ID
- Contact Apple for help with Apple ID account security - Apple Support
- What to do after you change your Apple ID email address or password - Apple Support
Reset Security Questions
- Contact Apple for help with Apple ID account security
- If you forgot the answers to your Apple ID security questions - Apple Support
- Starting an online chat with Apple Support
- Apple Support using Twitter
You may need to reach Apple’s Account Security department. If you cannot find your country or are not able to call, then complete this form and send it to them.
Try using Apple's iForgot service. If it says they don't have sufficient information, you need to contact Apple's Account Security team. To reach them, click here and pick a method; if you can't use any of the ones listed, fill out and submit this form.
