iPad Air (3rd Generation) screen freezing.

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Level 1

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iPad Air (3rd Generation) screen freezing.

I have an iPad Air (3rd Generation) and I have been having issues of late with my screen freezing or becoming non-responsive. For example, i would have to tap the Safari icon multiple times before the application comes up. How do i fix this issue?

iPad Air 3 WiFi, Cellular

Posted on Nov 4, 2020 4:30 AM

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Answer 1

ProustGiulio

Level 10

208,596 points

Nov 4, 2020 4:50 AM in response to mike_gurh

Start with this basic troubleshooting step, a "forced" restart of your iPad:

iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and holdthe Power button until the device restarts.
iPad models with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Home and the Top (or Side) buttons until you see the Apple logo.

Regards

Giulio

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Answer 2

Nov 4, 2020 5:24 AM in response to mike_gurh

If a forced-restart of your iPad is ineffective, this support page may be helpful with troubleshooting the problem:

If the screen isn’t working on your iPhone or iPad - Apple Support

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iPad Air (3rd Generation) screen freezing.

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