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I have an Apple TV 4K box. When I purchase tv shows through iTunes and start watching them, whenever I want to continue I click on the current/next episode on the ‘Up Next’ section and it plays from where I left of. Today, and for one show only, whenever the next episode is clicked on, it suggests I buy the episode even though I already own the series. Any idea how to correct this?
Apple TV 4K, tvOS 14
Hello,
I found out what the issue is. The box set I had bought of Bob’s Burgers was the box set with seasons 1-9.
This box set with seasons 1 - 9 is no longer available on the store and has been updated to contain 10 seasons (seasons 1 - 10).
This is what is causing the issues with the ‘up next’ on Apple TV, and not recognizing the episodes as purchased.
I have called Apple support and they confirmed that this is the issue as well.
Hello,
I found out what the issue is. The box set I had bought of Bob’s Burgers was the box set with seasons 1-9.
This box set with seasons 1 - 9 is no longer available on the store and has been updated to contain 10 seasons (seasons 1 - 10).
This is what is causing the issues with the ‘up next’ on Apple TV, and not recognizing the episodes as purchased.
I have called Apple support and they confirmed that this is the issue as well.
Hello Namir88,
It appears that you're being asked to purchase a tv episode when you already purchased the season. Is this the only episode in the season where you see this? Did you buy the episodes individually or the whole season at once? Do you see this title in your library?
Have a great day.
Hey Namir88 ,
We're glad to knwo that you were able to get this sorted out. Thanks for connecting with Apple Support Communities.
Have a great day!
Up Next on Apple TV not working
