User accounts denied permission to app store and other functions

I suggest you should try the following:

Internet/Network Recovery of El Capitan or Later on a Clean Disk

     If possible, back up your files before proceeding.

You will need a fast, working Internet connection, preferably, Ethernet. If you must use Wi-Fi, you will be asked to select your network and enter the network password. This procedure will install the original version of macOS that came pre-installed from the factory.

1. Restart the computer. Immediately, at or before the chime, hold down the (Command-Option-Shift-R) keys until a globe appears.
2. The Utility Menu will appear in from 5-20 minutes. Be patient.
3. Select Disk Utility and click on the Continue button.
4. When Disk Utility loads select the target drive (out-dented entry w/type and size) from the side list.
5. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.
6. Set the partition scheme to GUID.
7. Set the Format type to APFS (SSDs, only if installing Mojave or Catalina ) or Mac OS Extended, (Journaled.)
8. Provide a volume name, usually "Macintosh HD."
9. Click on the Apply button, then click on the Done button when it activates.
10. Quit Disk Utility and return to the Utility Menu.
11. Select Install OS X and click on the Continue button.

This should install the original version of macOS that came from the factory. if all works well, then you can upgrade to Catalina from the App Store or via Software Update. How to upgrade to macOS Catalina.

Did you erase the disk, reinstall the OS, then set it up like new?

If you didn't, I wouldn't bother with any other troubleshooting at this point. You don't know what was installed on the Mac before you got it.