You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Touch bar icons not illuminating

The touch bar on my MacBook Pro is not illuminating at all. The buttons still appear to work, but I have to guess at their locations on the touch bar. This is problematic for adjusting things like volume, brightness etc on the laptop. Can anyone offer advice on how to reset the touch bar/ fix this issue please?


MacBook Pro (13 inch, 2018, Four thunderbolt 3 ports)

2.7 GHz Quad-Cor Intel Core i7

macOS Catalina v. 10.15.7 (updated yesterday)



MacBook Pro 13”, macOS 10.15

Posted on Oct 20, 2020 12:19 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 20, 2020 1:01 PM



Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

Even though SMC controls the touchbar, some USB is in play, so this would be NVRAM (or reboot.) notice:



USB Device: Apple T2 Bus

USB Device: Touch Bar Backlight

USB Device: Touch Bar Display

USB Device: Apple T2 Controller








4 replies

Oct 20, 2020 7:58 PM in response to BombusBee

BombusBee wrote:

Thanks for the advice, sadly neither an SMC reset, nor resetting the NVRAM/PRAM resolved this issue. Any other suggestions, or is the backlight failure for the touch bar the thing to follow up?



It is a hardware issue that will require service.


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment


Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy: 

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8


(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

 ref: https://www.apple.com/shop/browse/store/temporary_closures )



 “Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.”  Start a service request https://support.apple.com/mac/repair/service



Call Customer Support  (800) MYAPPLE (800–692–7753) 

or on line  https://getsupport.apple.com/

or call  AppleCare Support at 1-800-APLCARE (800-275-2273)



Get your Mac ready for service - Apple Support   https://support.apple.com/en-us/HT209095

Touch bar icons not illuminating

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.