My screen is stuck on the black screen with the white apple logo and won't restart when I hold down the power button. . What do I do?

My screen is stuck on the black screen with the white apple logo and won't restart when I hold down the power button. . What do I do?


iPhone XR

Posted on Oct 8, 2020 3:33 PM

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Question marked as ⚠️ Top-ranking reply

Posted on Oct 8, 2020 4:19 PM

Thank you for posting in the Apple Support Communities. I see no one has responded to your post yet. I am happy to help!


If the device is stuck on the Apple logo, you'd have to put it in recovery mode and update and/or restore the device. Here's how: https://support.apple.com/en-us/HT201412


Hope this helps!

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Question marked as ⚠️ Top-ranking reply

Oct 8, 2020 4:19 PM in response to stuckhomescreen

Thank you for posting in the Apple Support Communities. I see no one has responded to your post yet. I am happy to help!


If the device is stuck on the Apple logo, you'd have to put it in recovery mode and update and/or restore the device. Here's how: https://support.apple.com/en-us/HT201412


Hope this helps!

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My screen is stuck on the black screen with the white apple logo and won't restart when I hold down the power button. . What do I do?

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