iOS14 calls immediately go to voicemail

Ever since I downloaded IOS 14 all of my incoming calls do not ring on my phone and go directly to VM. My carrier is Verizon and my phone is a 6 SE


[Re-Titled by Moderator]

iPhone SE, iOS 14

Posted on Oct 8, 2020 10:20 AM

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Question marked as ⚠️ Top-ranking reply

Posted on Oct 11, 2020 5:12 PM

Here are some possibilities:

  • Go to the Phone app, Recents. If a phone call that you should have received is not listed the call isn't getting from your carrier to the phone. Contact your carrier.
  • The Mute switch on the left side of the phone. It should be towards the screen (no red showing if you look at it)
  • Do not Disturb - If there is a crescent moon in the top bar on the Control Center go to Settings/Do Not Disturb and turn it off
  • Volume - with the Home screen displayed press the Volume Up button (on the left, just below the Mute switch) and watch the volume setting on the screen.
  • Settings/Phone - Silence Unknown Callers - if this is on calls from numbers not in your contacts will go to voicemail
  • Settings/Sounds & Haptics - Make sure there is a sound assigned to Ringtone


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Question marked as ⚠️ Top-ranking reply

Oct 11, 2020 5:12 PM in response to MTrager

Here are some possibilities:

  • Go to the Phone app, Recents. If a phone call that you should have received is not listed the call isn't getting from your carrier to the phone. Contact your carrier.
  • The Mute switch on the left side of the phone. It should be towards the screen (no red showing if you look at it)
  • Do not Disturb - If there is a crescent moon in the top bar on the Control Center go to Settings/Do Not Disturb and turn it off
  • Volume - with the Home screen displayed press the Volume Up button (on the left, just below the Mute switch) and watch the volume setting on the screen.
  • Settings/Phone - Silence Unknown Callers - if this is on calls from numbers not in your contacts will go to voicemail
  • Settings/Sounds & Haptics - Make sure there is a sound assigned to Ringtone


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Oct 11, 2020 4:40 PM in response to MTrager

Just a stab in the dark:


Mac: Connect your phone, open a finder window, select your phone. Select the “music” tab, select “genres” and check that box.


Windows: ??? Is this still done through iTunes?


iPhone 8, iOS 14, whatever the latest version of Mac is...

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Oct 11, 2020 6:34 PM in response to Lawrence Finch

There have been so many rude and unthankful responders tonight. I won't offer any assistance here either. And I thought your omniscience was always on! In another thread someone other than the OP told a Community Specialist to not bother providing a response if they don't know the right answer.

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iOS14 calls immediately go to voicemail

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