How do I Reset an iPad Mini Model A1432

How do I Reset an iPad Mini Model A1432 in which the original owner has passed away and the device ID and Password are unknown. It was given to me and I would like to use it or donate it. Can it be reset to Factory Original without knowing the ID and Password ? Thank You. kem651@hotmail.com

iPad mini Wi-Fi

Posted on Oct 1, 2020 9:07 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Oct 1, 2020 9:12 AM

Sorry no.

You won't be able to bypass activation lock, without knowing the credentials that were used to activate that device.

Talk to a relative of the deceased owner and ask them if they can do this procedure:--> How to request access to a deceased family member's Apple accounts

Regards

Giulio

2 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply

Oct 1, 2020 9:12 AM in response to My_iPad_km

Sorry no.

You won't be able to bypass activation lock, without knowing the credentials that were used to activate that device.

Talk to a relative of the deceased owner and ask them if they can do this procedure:--> How to request access to a deceased family member's Apple accounts

Regards

Giulio

Reply

Oct 1, 2020 9:16 AM in response to My_iPad_km

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I Reset an iPad Mini Model A1432

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.