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thienlan Author

Level 1

10 points

can not turn off

It hang during check to update for over hour, can not communicate from iphone, can not turn off, can reset, show charge sign and time. Please help

Apple Watch Hermes

Posted on Sep 27, 2020 9:49 AM

Top-ranking reply

karina184

Community Specialist

Posted on Oct 4, 2020 6:10 AM

Hi thienlan,

It sounds like you're having some trouble with your iPhone being frozen and we want to help.

Follow the steps here:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

Let us know if that helps.

Thanks for using the Apple Support Communities.

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can not turn off

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