headphones

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Level 1

5 points

headphones

All of a sudden, headphones aren't working at all. When I plug in, the sound comes out of the phone and not the headphones.

I believe the last time, was 8/17/20 as per the health app!!

iPhone X, iOS 13

Posted on Sep 18, 2020 6:03 PM

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Answer 1

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PLF Author

Level 1

5 points

Sep 30, 2020 3:51 PM in response to sterling r

Sorry for the late reply as I have solved the issue.

I Phone X. I was able to charge the phone, so the problem is not the phone.

I went and purchased a new set of Apple earbuds, not the air pods.

Thanks so much.

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Answer 2

sterling r

Community Specialist

Sep 23, 2020 11:05 AM in response to PLF

Hey there,

We understand that your headphones aren't working, and we want to help any way possible.

Which iPhone do you have? Just to make sure we're on the same page, can you let us know if you're using Apple EarPods, or another type of headphones?

To help isolate the issue further, can you also let us know if you've been able to try using another pair of headphones with your device? If so, does the issue occur with multiple pairs of headphones?

If your headphones aren't working with your iPhone, the steps and information on the following link may be helpful: If your headphones don't work with your iPhone, iPad, or iPod touch

We hope that helps. Take care!

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Answer 3

sterling r

Community Specialist

Sep 30, 2020 4:51 PM in response to PLF

Thanks for following up with us.

We're so happy to hear that you were able to get a resolution. If any other issues or concerns come up, please let us know.

Take care!

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headphones

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