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Check Coverage - Update Purchase Date - "We’re unable to validate your product’s purchase date."

I have purchased my "Macbook Pro 13-inch 2020" in July 2020 and would like to check my coverage.


For the past few weeks I have been trying to submit my product's purchase date in order to check the coverage on my Macbook and it keeps failing.


Steps to reproduce:

  1. Visit "Check Coverage" page
  2. Enter serial number and submit
  3. Click "Update Purchase Date"
  4. Enter purchase date and submit
  5. Screen is shown below (serial number hidden)



MacBook Pro 13″, macOS 10.15

Posted on Sep 16, 2020 12:07 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 16, 2020 12:10 PM

bstaker wrote:

1. I have purchased my "Macbook Pro 13-inch 2020" in July 2020 and would like to check my coverage.

For the past few weeks I have been trying to submit my product's purchase date in order to check the coverage on my Macbook and it keeps failing.

Steps to reproduce:
Visit "Check Coverage" page
2. Enter serial number and submit
3. Click "Update Purchase Date"
4. Enter purchase date and submit
5. Screen is shown below (serial number hidden)

https://discussions.apple.com/content/attachment/3130f413-40b6-4463-b296-a44541a7dbcc


Call Customer Support (800) MY–APPLE (800–692–7753)


1 reply
Question marked as Top-ranking reply

Sep 16, 2020 12:10 PM in response to bstaker

bstaker wrote:

1. I have purchased my "Macbook Pro 13-inch 2020" in July 2020 and would like to check my coverage.

For the past few weeks I have been trying to submit my product's purchase date in order to check the coverage on my Macbook and it keeps failing.

Steps to reproduce:
Visit "Check Coverage" page
2. Enter serial number and submit
3. Click "Update Purchase Date"
4. Enter purchase date and submit
5. Screen is shown below (serial number hidden)

https://discussions.apple.com/content/attachment/3130f413-40b6-4463-b296-a44541a7dbcc


Call Customer Support (800) MY–APPLE (800–692–7753)


Check Coverage - Update Purchase Date - "We’re unable to validate your product’s purchase date."

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