Why I cannot connect to the Apple Store
Why I cannot connect to the Apple Store
iPhone 5, iOS 10
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Are you getting any messages or errors on the screen?
Make sure that you're connected to the internet using Wi-Fi or mobile data.
Download the latest iOS update on your phone by going to Settings > General > Software Update.
Make sure that the date & time on your phone is correct, go to Settings > General > Date & Time.
Restart your phone & connect to a different Wi-Fi network.
If you have any VPN or profiles installed, remove it. Go to Settings > General > VPN or Settings > General > Profiles.
Check this: If you can't connect to the App Store, iTunes Store, or other Apple services