Sync option greyed out for older iPod

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Level 1

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Sync option greyed out for older iPod

I have an older iPod (Model MB245C, Version 1.1.3 PC). I am using a PC with Windows 10, iTunes version 12.10.8.5. The iPod does show up in iTunes in Devices, and I can see the song list on the iPod. However, I cannot sync the iPod. When I choose "File, Devices", the Sync option is greyed out. If I just click on the device name, the screen just changes to the "Recently Added" screen. The Summary screen for the iPod itself doesn't even appear. I still want to use this iPod. Please do not tell me to reboot my computer, lol.

Posted on Sep 4, 2020 01:36 PM

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Answer 1

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Ladyhammer Author

Level 1

8 points

Sep 8, 2020 01:03 PM in response to turingtest2

No, the Summary page does not come up. The only function I can perform from the icon is to disconnect the device.

That said, I stumbled upon a work-around. I have an old laptop running Windows Vista with an old version of iTunes. Upon opening iTunes an option appeared to upgrade the iTunes software and I chose “no”. The older version of iTunes works just fine with the Nano, I was able to sync it & reload music with no issues.

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Answer 2

turingtest2

Level 10

277,729 points

Sep 5, 2020 03:37 AM in response to Ladyhammer

If you select the device with this icon first can you see the summary page?

tt2

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Sync option greyed out for older iPod

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