Broken iphone

Question

Level 1

8 points

Broken iphone

the screen of my iphone is not working after I smashed it in an accident. Now the screen is not working and the iTunes doesn’t recognise my phone either.How do i do my back up? How do i restore my phone?

thanks

Posted on Sep 4, 2020 3:04 AM

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Answer 1

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Top-ranking reply

ckuan

Level 10

120,842 points

Sep 4, 2020 3:28 AM in response to Mandy__12

If you already have a backup, you can restore from backup once your iPhone is fixed.

If you do not have a backup, you can re-download those apps you have (if available),

Contacts, calendars, ... etc. and things you have on iCloud will auto populate.

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Answer 2

ckuan

Level 10

120,842 points

Sep 4, 2020 3:44 AM in response to Mandy__12

You can erase iPhone via, read here => If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support

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Answer 3

ckuan

Level 10

120,842 points

Sep 4, 2020 3:08 AM in response to Mandy__12

First, you need to get the screen fixed.

Use Contact Support link at the top right of this page.

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Answer 4

Mandy__12 Author

Level 1

8 points

Sep 4, 2020 3:10 AM in response to ckuan

The cost of the new screen is too expensive so i claimed my insurance and they gonna replace the phone but I need to do that first and don’t know how to do it