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User profile for user: margaretm678
margaretm678 Author
User level: Level 1
5 points

Cannot complete iCloud backup

Every time I try to back up my iPhone X through iCloud, it gives me the cannot complete backup message because there's not enough storage. I've only used 9.6 GB of my 50 GB of storage, even upgraded my iCloud storage last year so I would have enough room. I've deleted photos, videos, texts, voicemails, removed apps from iCloud, deleted apps from my phone, but nothing will work.


I cannot back up to my Mac because there's not enough computer storage available there either. I need the backup to complete so I can upgrade phones!


Any advice!!

iPhone X, iOS 13

Posted on Sep 2, 2020 4:02 PM

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User profile for user: zinacef
zinacef
User level: Level 10
88,473 points

Posted on Sep 3, 2020 12:57 PM

You will need to carefully sift through your iCloud storage data via -- Manage your iCloud storage - Apple Support because the someone it thinks that there isn't enough storage to fulfill a backup -- If you can't back up to iCloud or restore from iCloud backup failed - Apple Support.

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Cannot complete iCloud backup

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