Question marked as Top-ranking reply User profile for user: javaliga javaliga User level: Level 10 119,987 points Aug 31, 2020 11:01 AM in response to Wendy0524 Perhaps one of these articles will help:If you can't back up your iOS or iPadOS device to a computer or restore it from a backup - Apple SupportIf you can't update or restore your iPhone, iPad, or iPod touch - Apple Support Show more Less Reply Link