recovery mode not seeing bluetooth mouse or keyboard

I just got a new 27" iMac and I'm trying to prepare my late-2015 iMac running Catalina to send to Apple for trade-in value. I follow the instructions recieved to to erase the hard drive by first going ionto recovery mode - pressing the Cmd+R keys on start up. When I do this the machine will not go into recovery mode - it just keeps looking for a BT keyboard and mouse. I have both next to the computer charged. They worked fine prior to trying to go into recovery mode.

iMac Line (2012 and Later)

Posted on Aug 25, 2020 02:31 PM

Top-ranking reply

BDAqua

Level 10

250,007 points

Posted on Aug 25, 2020 02:51 PM

You can try pulling the batteries or turning them off then on, but likely you'll need a wired USB set to complete.

View in context

Similar questions

4 replies

Top-ranking reply

BDAqua

Level 10

250,007 points

Aug 25, 2020 02:51 PM in response to cbadland

You can try pulling the batteries or turning them off then on, but likely you'll need a wired USB set to complete.

cbadland Author

Level 1

16 points

Aug 25, 2020 06:13 PM in response to cbadland

Got it to work by plugging in the keyboard on restart. Thanks.

BDAqua

Level 10

250,007 points

Aug 25, 2020 08:28 PM in response to cbadland

Good work, take care my friend. :)

Puff55

Level 1

4 points

Sep 8, 2020 10:10 PM in response to cbadland

How did you do that? The only plug in mine has is the charger (lightning USB) and that isn’t making it work for me. Thanks

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

recovery mode not seeing bluetooth mouse or keyboard