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bamafan89 Author

Level 1

4 points

apple gift card

purchased a apple gift card, when i went to redeem it, it said it was not activated. i have my store receipt.

do i go back to the store or what?

iPhone 11, iOS 13

Posted on Aug 19, 2020 9:48 AM

Top-ranking reply

JDee

Level 5

6,479 points

Posted on Aug 19, 2020 9:54 AM

Hi. Here are some steps you can try if you can't redeem your Apple Gift Card or App Store & iTunes Gift Card.

But, since you got the "Card is not activated" message, you're right -- going back to the store where you purchased it is the best option. The retailer who sold you the card may not have activated it.

If you need more help, contact Apple Support.

Good luck!

-- JDee

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