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Has anyone got a solution to the iPhone 11 Pro not charging wirelessly? I have tried 5 different chargers which all work with other iPhones. It did work for a while and then just stopped working. It charges ok with lead. Can anyone help?
iPhone 11 Pro, iOS 13
Not helpful! I have removed the case and it makes no difference.
I have tried asking Apple support but they want my serial number of the phone which I obtained from settings and they they say it is not valid. I bought this phone 11 months ago from Apple Store. So I can’t even speak to anyone!
what can I do?
That's weird!
Something is clearly wrong with the Serial Number, and I can't find any documentation detailing what to do in this situation.
I can only recommend you contact Apple Support about your Serial Number issue, and then contact them about the wireless charging. Here's the link.
It is weird!
I checked the number on the original packaging as well and I am using the correct number.
I can’t get through to Apple as they want my serial no.!!
I will have to go to a store and get them to sort it.
Thanks for trying to help.
I've got an iPhone 11 Pro and 2 wireless chargers: an IKEA Rällen and a Nillkin car holder/wireless charger. They both work from time to time. But most of the time they don't charge the phone. For example, one day I place the phone on the charger and it would start charging, the next day — it would not charge. No indicators, no chime - nothing. After I restart the phone (which is not such a pleasant thing to do) it might start charging. But only once. The next time (e.g. 1 hour later) it would refuse again to charge and restart would not help this time.
Looks like it's a problem of the iPhone 11 — because when the chargers don't charge the phone, they work normally with Airpods Pro.
Both devices worked 100% of the time on my previous iPhone X, until I updated it to iOS 13 (or maybe 13.2). But my iPhone 11 works rarely and inconsistently. I hoped that one of iOS updates would fix the problem, but neither iOS 14, nor iOS 14.2 Beta fixed it.
It's still broken 95% of the time on both chargers.
Ok so I turned the phone off and on again as some one suggested and it now works!
Is the device in a case with metal in the back. Try it without any cases attached.
If that doesn't work, contact Apple Support directly here.
Is your device on the latest version of iOS?
Yes 13.6
Same problem. It doesn’t recognise the serial number!
Did you buy the device directly from Apple?
Are you getting the Serial Number from the settings app?
Yes
General / About
wireless charging
