Unable to download apps onto iPad Pro

When I try to download an app from the app store onto my new iPad Pro I use the touch button then I can’t touch the confirm button because it is off the screen. How can I fix this.

iPad Pro, iPadOS 13

Posted on Aug 18, 2020 1:46 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 18, 2020 1:54 PM

grandmam59 wrote:

When I try to download an app from the app store onto my new iPad Pro I use the touch button then I can’t touch the confirm button because it is off the screen. How can I fix this.

I think if it is like my iphone you click on the power button on the side of the ipad to confirm purchase/download.

3 replies
Question marked as Top-ranking reply

Aug 18, 2020 1:54 PM in response to grandmam59

grandmam59 wrote:

When I try to download an app from the app store onto my new iPad Pro I use the touch button then I can’t touch the confirm button because it is off the screen. How can I fix this.

I think if it is like my iphone you click on the power button on the side of the ipad to confirm purchase/download.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to download apps onto iPad Pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.