Only one side of the USB-C cable charges my iPad Pro 2018

Greetings BR Harald,

I too have the exact same problem. My 2018 11-inch iPad Pro, purchased Summer 2019, will only charge via 1-side of the USB C cable. I tested it with multiple cords and the result is the same. I fear it’s a hardware issue. Too bad the one-year warranty is up.

Erich

Charging port? (but we, just users like you, can't diagnose that issue remotely, sorry).

Contact Apple Support directly using this link:--> Get Support

and see if they can run remote diagnostics, or make an appointment at an Apple Store or Authorized Service Provider.

Regards

Giulio

Your iPad will require “hands-on” diagnostic to confirm a fault with the physical USB-C port; this cannot be remotely tested.

Your best approach will be to visit either the Genius Bar at an Apple Store - or to seek assistance from an Apple Authorised Repair Agent. Alternatively, you might contact Apple Support - who may be able to arrange shipping for test/repair; the Contact Support link can be found at top-right of this page.

You might also initiate test at a repair centre through the Apple Support App:

https://apps.apple.com/gb/app/apple-support/id1130498044

I hope this information and guidance proves to be helpful to you.