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iPad Pro screen intermittent touch screen

I have noticed my iPad Pro does not always respond to touch. If I push down in the bottom corner of the border it then works again. Can anyone help.

thanks

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi

Posted on Aug 13, 2020 2:03 AM

Reply
3 replies

Aug 13, 2020 2:12 AM in response to Harmonica1

I am sorry to learn that you are experiencing touch screen issues with your iPad Pro model.

I believe that your iPad Pro may have contracted an serious, hardware and/or software related, intermittent, unresponsive touch screen issue/problem/bug/flaw.


See this Apple support link for some additional help, if needed.



If the screen isn’t working on your iPhone or iPad - Apple Support



Per the directions/instructions found in the link above, I STRONGLY suggest/advise you call contact Apple support on this intermittent, unresponsive touch screen issue.



This is a well known issue here in these iPad support communities.

This intermittent, unresponsive touch screen issue affects a continuing, growing minority of iPad Pro users/models across all 4 years of iPad Pro models, as well as the new 2019 10.5 inch screen iPad Air 3, which is based from the 2017, 10.5 inch screen iPad Pro models.


The best you can do is to continue to alert Apple to this growing issue and hammer the Apple iPad feedback pages mutiple times on this issue.


The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.


iPad Feedback


http://www.apple.com/feedback/ipad.html


Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

You can post as much multiple feedback about this issue any time.

The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.



Sorry that your iPad Pro has contracted this issue.

You are now part of small, but still very much a growing minority of larger screen iPad users that have been affected by this intermittent, unresponsive larger iPad touch screen problem/bug/flaw.



Sorry & Best of Luck to You!

Aug 13, 2020 2:20 AM in response to Harmonica1

Check out these long standing posts.

Your iPad touch screen issue is the same as some in these postings.


iPad Pro touch screen intermittent unresp... - Apple Community


https://discussions.apple.com/thread/250085450



iPad Pro screen unresponsive - Apple Community


https://discussions.apple.com/thread/8658399


iPad Pro 12.9” not responding to touch in... - Apple Community


https://discussions.apple.com/thread/8396370

Aug 13, 2020 2:14 AM in response to Harmonica1

Your description might suggest a physical problem the screen assembly or its assembly to the casing. Ideally, you’ll need to seek help from the technicians at your local Apple Store - to whom you can demonstrate the issue and have your iPad examined.


Alternatively, you might seek advice directly from Apple Support. You’ll find the Contact Support link at top-right of this page.

iPad Pro screen intermittent touch screen

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