My App Store can’t be displayed
My App Store can’t be displayed
iPhone 5s, iOS 12
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My App Store can’t be displayed
iPhone 5s, iOS 12
See If you see a message 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.”
Try using the Apple recommended support link above first. But, this site is down/not fully functional very often. Use the support options I give below if necessary.
You can use Apple Support Twitter https://twitter.com/AppleSupport There may be a wait of an hour or so.
And, if necessary, go here to contact iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.
_________
Also, see If you can't connect to the App Store, iTunes Store, or other Apple services https://support.apple.com/en-us/HT201400. There have been quite a few Apple server connection problems lately. Among other things, in the above document, see Check Apple’s System Status page. You can check there to see if the needed server is available when you need to use one.
Also, below are the alert messages given in the document. But, receiving others is a possibility. Use the steps in the above document if you see one of these error messages or a somewhat similar message.
· "Cannot connect to the iTunes Store. An unknown error has occurred."
· "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."
· "Could not connect to the iTunes Store. Make sure your network connection is active and try again."
· "We could not complete your iTunes Store request. The network connection could not be established. There was an error in the iTunes Store. Please try again later."
If you want to contact Apple Support for help in dealing with your problem, see:
Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Apple ID Support https://support.apple.com/apple-id
Apple Support Twitter https://twitter.com/AppleSupport
Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best one.
See If you see a message 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.”
Try using the Apple recommended support link above first. But, this site is down/not fully functional very often. Use the support options I give below if necessary.
You can use Apple Support Twitter https://twitter.com/AppleSupport There may be a wait of an hour or so.
And, if necessary, go here to contact iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.
_________
Also, see If you can't connect to the App Store, iTunes Store, or other Apple services https://support.apple.com/en-us/HT201400. There have been quite a few Apple server connection problems lately. Among other things, in the above document, see Check Apple’s System Status page. You can check there to see if the needed server is available when you need to use one.
Also, below are the alert messages given in the document. But, receiving others is a possibility. Use the steps in the above document if you see one of these error messages or a somewhat similar message.
· "Cannot connect to the iTunes Store. An unknown error has occurred."
· "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."
· "Could not connect to the iTunes Store. Make sure your network connection is active and try again."
· "We could not complete your iTunes Store request. The network connection could not be established. There was an error in the iTunes Store. Please try again later."
If you want to contact Apple Support for help in dealing with your problem, see:
Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Apple ID Support https://support.apple.com/apple-id
Apple Support Twitter https://twitter.com/AppleSupport
Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best one.
You don't see the app? Try swiping down from the top of the screen and use the search function to look for the app.
Try a forced restart.
If necessary
Do a backup and try a factory reset. Then restore from your backup.
Backup - Restore your device from an iCloud or iTunes backup.
My App Store can’t be displayed