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Why do I get the message that my AirPod Pro are not eligible for AppleCare?

I wanted to purchase AppleCare protection for my AirPods Pro, but received the message they were not eligible. Are AirPods not covered under AppleCare?

Posted on Aug 7, 2020 11:11 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 7, 2020 9:15 PM

https://www.apple.com/support/products/headphones/

How to buy

  1. Purchase AppleCare+ with your new headphones.
  2. Or buy it within 60 days of your headphones purchase:
    • At an Apple Store (inspection of headphones and proof of purchase are required)
    • By calling 800-275-2273 (requires you to run a remote diagnostic and provide proof of purchase)


5 replies
Question marked as Top-ranking reply

Aug 7, 2020 9:15 PM in response to MsAA863

https://www.apple.com/support/products/headphones/

How to buy

  1. Purchase AppleCare+ with your new headphones.
  2. Or buy it within 60 days of your headphones purchase:
    • At an Apple Store (inspection of headphones and proof of purchase are required)
    • By calling 800-275-2273 (requires you to run a remote diagnostic and provide proof of purchase)


Why do I get the message that my AirPod Pro are not eligible for AppleCare?

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