MacBook Air 13" software update

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jenifer2020 Author

Level 1

8 points

MacBook Air 13" software update

My MacBook Air 13" 2018 is not letting me download macOS Catalina. I have tried more than 10 times and it is just not working out. How can I fix this? what can I do?

MacBook Air 13″, macOS 10.14

Posted on Aug 4, 2020 07:23 PM

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Answer 1

Top-ranking reply

dialabrain

Level 10

133,469 points

Aug 4, 2020 08:19 PM in response to jenifer2020

I saw.

Try booting into Safe Mode, then double-click on the "Install macOS Catalina" file that should be in the Applications folder.

How to use safe mode on your Mac - Apple Support

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Answer 2

dialabrain

Level 10

133,469 points

Aug 4, 2020 08:06 PM in response to jenifer2020

What happened when you tried? Any error messages?

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Answer 3

jenifer2020 Author

Level 1

8 points

Aug 4, 2020 08:08 PM in response to dialabrain

Yes, an error message popped up.

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Answer 4

dialabrain

Level 10

133,469 points

Aug 4, 2020 08:09 PM in response to jenifer2020

You need to reveal what the error message said. :)

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Answer 5

jenifer2020 Author

Level 1

8 points

Aug 4, 2020 08:14 PM in response to dialabrain

:D I tried to attach a photo but it didn’t work. The error display just says An error occurred installing macOS. you can try again to complete the installation.

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Answer 6

dialabrain

Level 10

133,469 points

Aug 4, 2020 08:15 PM in response to jenifer2020

You could just type it.

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Answer 7

jenifer2020 Author

Level 1

8 points

Aug 4, 2020 08:15 PM in response to dialabrain

I did. ^^

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Answer 8

jenifer2020 Author

Level 1

8 points

Aug 4, 2020 08:24 PM in response to dialabrain

I have tried everything. I don’t know what is wrong with my MacBook. I try to get help from a friend who also knows about macOS but he also could not figure out why it wasn’t working.

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