Apple TV 4K suddenly not displaying 4K as an option

Was this issue ever resolved? We are having the same problem. Apple TV 4K connected to a 4K tv, same setup and connections for years, working no problem. Now suddenly out of the blue, we are not getting 4K when viewing 4K content from Apple TV, and the video format options do not even offer 4K as an option. Nothing on the system has changed recently.

Posted on Aug 2, 2020 6:32 PM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Aug 2, 2020 8:05 PM

Hello,


Try updating to tvOS 13.4.8 to see if it resolves your problem.


Settings > System > Software Update

1 reply
Sort By: 

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple TV 4K suddenly not displaying 4K as an option

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.