I just purchased more storage and it’s still showing full. What do I need to do?
I just purchased more storage and it’s still saying full
iPhone 7 Plus, iOS 13
Question marked as
You cannot purchase storage for your phone. What you purchased was iCloud storage, which can be used for syncing and backups. Your phone will never have more storage than it did when you bought it.
Go to Settings/General/iPhone Storage, see what is using space, and delete non-essential items. If it shows that “Other” is very large, continue reading.
Normally Other is everything that is not in one of the colored areas. If Other is very large there is something amiss in the storage area on your phone.
The best thing to do is to contact Apple support using this link—>https://getsupport.apple.com/. Apparently they can fix Other problems remotely.
You can try fixing it yourself:
- Back up your phone to your computer, iCloud or both (for belt-and-suspenders added security)—>How to back up your iPhone, iPad, and iPod touch - Apple Support
- Restore the backup you have just made—>Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
Here is additional information on Other—>What is "Other" and What Can I Do… - Apple Community
However, Apple is investigating reports similar to yours, and any feedback you can give them at the above support link would help them and you.
