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iPad not turning off

on my iPad screen white with Apple in middle will not let me turn off, when I hold the on off button and the home button the screen goes black for 3or4 sec. then returns to white screen with apple if I do that 3 or 4 times I get black screen with a rectangle box and a charge cord drawing coming up from bottom of screen

iPhone 8 Plus, iOS 13

Posted on Aug 2, 2020 2:14 AM

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Question marked as Top-ranking reply

Posted on Aug 2, 2020 11:59 AM

Hello,


Please refer to the following Apple Support document.


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

1 reply

iPad not turning off

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